Monitoring settings
Reference guide for all fields on a device configuration's Monitoring page, including remote control prompts, offline alerts, silence thresholds, and recipient groups.
The Monitoring tab is a standard settings page available across all player configuration profiles (room booking panels, fixed desk panels, event displays, and digital signage players).
Settings configured on this page apply globally to all hardware devices assigned to that specific profile.
Open Panel configurationsField definitions
| Setting field | Description | Recommended usage |
|---|---|---|
| Ask before remote control | Displays a 15-second countdown on the physical screen with a Reject button before an administrator’s Force remote session initiates. If disabled, forced remote sessions begin immediately without warning. | Keep enabled for interactive door panels to avoid interrupting walk-in bookings. Disable for overhead passive signage displays where no local viewer is present. |
| Device offline notification | Master switch for automated email alerts (Send a warning email to the user when the device goes offline). When disabled, no emails are dispatched regardless of downtime length. | Enable for mission-critical displays, customer-facing reception kiosks, and primary conference room panels. |
| Offline threshold | The minimum duration a device must remain continuously unreachable before an alert email is triggered. | Use 5–15 minutes for standard enterprise Wi-Fi environments to filter out normal roaming and network hiccups. |
| Notify user / user groups | Specifies the recipient users or user groups who receive both disconnection alerts and subsequent recovery notices. | Assign to an IT/facilities user group so personnel changes update automatically without editing multiple profiles. |
Out-of-scope behaviors
- Live connection tracking: All connected hardware continues reporting status to Device monitoring regardless of these notification settings.
- Hardware telemetry alerts: High CPU temperature, storage warnings, or weak signal strengths do not trigger offline email notices; monitor these via Screen monitoring.
- Unpaired device records: Pre-created device records awaiting physical hardware pairing are excluded from offline monitoring.