Connect a Neat Pad room booking panel

Neat Pad devices run Android and are managed through Neat Pulse, Neat’s cloud management platform. You do not configure a server URL directly on the screen; instead, you enable Offision inside Neat Pulse, enroll the Pad, and Pulse installs the application automatically. Once installed, the screen displays a six-character pairing code that you enter into the Offision console.

The deployment relies on two distinct codes:

Hardware requirements

• Neat Pad hardware
• Neat Pulse organization with the Offision app enabled
• PoE-enabled network port (Neat Pad has no separate power adapter)
• Outbound internet access to Neat cloud services and your Offision server

Integrated environmental sensors on Neat Pad report readings separately via our marketplace integration (see Connect Neat Pulse).

1. Enable Offision in Neat Pulse

1. Sign in to your Neat Pulse administration portal.
2. Open the Apps tab.
3. Enable the Offision application.
4. Disable all other applications (such as Teams or Zoom) so the device does not accidentally enroll into a third-party UC mode.

2. Add device in Neat Pulse

In Neat Pulse, go to Devices › Add devices. Enter a descriptive hardware name and select Continue. Pulse generates an enrollment code. Keep this browser tab open.

3. Power on the Pad and choose room availability

Power on the Neat Pad and follow initial setup prompts (language, network configuration) until you reach Choose Setup.

Select Add Neat Pad for room availability.

Do not select “Add Neat Pad for meeting control”, as that locks the device into a conference room controller role for Neat Bar.

4. Enter the Neat Pulse enrollment code

Proceed until the screen prompts for your Neat Pulse enrollment code. Enter the code generated in Step 2.

5. Install the Offision app via Pulse

Once enrolled, tap Continue on the Pad. On the Choose apps screen, select Offision and continue.

The Pad downloads and installs the Offision package. After launch, the screen displays a six-character pairing code.

6. Pair the panel in Offision

In the Offision management console, go to Devices › Booking panel › Devices and click Add.

1. Select Room booking panel.
2. Select the assigned room.
3. Under Certified devices, select Neat Pad.

Enter the six-character code shown on the Pad screen into the input field. The form submits automatically on the final character. For guidance on setting default device PINs, see Connect a booking panel to Offision.

7. Verify device status

Within seconds, the Pad switches from the pairing code to the room schedule interface. The device row in Devices › Booking panel › Devices will show online within one minute.

Verify operation by booking the room and confirming that the display and side LED indicators reflect the updated status.

Troubleshooting

Key distinctions

• Pulse vs Offision: Hardware settings, firmware updates, and app assignments remain in Neat Pulse. Offision manages the room schedule and signage display.
• Sensor sync: Ambient sensors (people counting, temperature, air quality) require the separate cloud integration described in Connect Neat Pulse.