Email someone when a device goes offline

When a meeting room panel or digital signage display loses network connectivity or power, Offision can automatically notify your facilities or IT team by email.

Because offline alert policies attach to device configurations rather than individual devices, enabling alerts on a configuration applies to every screen assigned to that profile.

1. Open the device configuration

For booking panels, navigate to Devices › Booking panel › Panel configurations and click to edit the target configuration.

2. Navigate to the Monitoring tab

In the configuration sidebar, select the Monitoring tab.

3. Enable Device offline notification

Toggle Device offline notification to active. Additional parameters will appear below the toggle:

4. Set the Offline threshold

Select a duration from the Offline threshold dropdown. This defines how long a device must remain continuously unreachable before an alert email is dispatched.

[!TIP] Avoid choosing excessively short thresholds (such as 1 or 2 minutes) on wireless networks. Brief Wi-Fi roaming pauses or access point handoffs can trigger false alerts. A threshold of 5 to 15 minutes is recommended for general office environments.

5. Select recipients

Under Notify user / user groups, select the individuals or user groups who should receive the warning email.

All listed recipients receive an identical notification. If a user belongs to multiple selected groups, Offision sends only a single email. Managing recipients via user groups is recommended so membership changes update automatically across all configurations.

[!WARNING] If the notification toggle is enabled without specifying any recipient users or groups, alerts will not be sent. Always confirm that at least one recipient is listed before saving.

6. Save and apply to signage profiles

Click Save. Connected panels automatically adopt the new monitoring rules without requiring a reboot.

To set up notifications for digital signage players, repeat these steps under Devices › Signage › Device configurations. Signage and booking panel profiles maintain separate monitoring configurations.

7. Verify alert delivery

To test the workflow:

1. Disconnect network or power from a test panel assigned to this configuration.
2. After the specified threshold elapses, recipients should receive a Device offline email identifying the affected device.
3. Reconnect the device; a corresponding Device resume normal recovery notice should arrive shortly after.

If no alert email arrives, refer to No offline email arrived.