Service staff guide
Delivering what people ask for: the requests waiting on you in the Offision app, and the shared queue on the panel your team works from.
This guide is for staff members who fulfil room service requests—such as delivering refreshments, cleaning rooms, setting up layouts, or resolving technical issues. When an administrator grants your account the Service staff permission, the Booking service page appears in your Offision app as your request queue.
App queue versus shared pantry panel
You can manage service requests from two different screens:
- The Offision app: Displays the complete request queue with filtering, search, sorting, item details, and attachments. The app is also the only place where you can write a Staff response and send a status notification to the requester.
- The shared service panel: Displays open requests on a wall screen (for example, in a pantry), grouped by floor with a live wait timer. Staff can start, finish, or reject a ticket in a few taps, but panel actions are anonymous and never notify the requester.
Request statuses
Every service request moves through four statuses: New request, In progress, Finished, and Rejected. Status updates made in the app or on the shared panel sync immediately across both screens.
Related documentation
- Configuring services and staff assignments: Creating services, setting preparation times, and assigning staff are covered in Service.
- Setting up a shared pantry screen: Displaying the live service queue on a wall screen is covered in Signage.
- Requesting a service for a meeting: Ordering refreshments, cleaning, or support as a meeting organizer is covered in the User guide.