Connect a label printer to a signage screen

A reception signage screen can print visitor badges automatically without requiring dedicated front-desk staff. When a guest registers via on-screen walk-in, checks in, or completes registration on their mobile phone using the screen’s QR code, the screen sends a print job directly to an attached label printer. The entire configuration is completed within the player’s on-screen device menu.

We recommend the Brother QL-820 series, which uses 62 mm DK continuous label rolls (standard black or black/red) and connects over Wi-Fi, Ethernet, or Bluetooth. The QL-810 functions identically, and iPads can optionally print to network-accessible AirPrint printers. The screen automatically detects the printer, reads the loaded roll dimensions, and formats badges accordingly.

Label printing is supported on any device running the native Offision player app, including iPads, Android panels (such as Qbic or IAdea), Neat Boards, and desktop PCs. For model details, see Supported label printer hardware.

1. Open the screen device menu

All device menu steps are performed on the physical screen:

1. Swipe inward from the left edge of the display to reveal the side settings rail.
2. Tap the settings gear icon.
3. Authenticate with the device passcode, or tap an authorized administrator NFC card / scan an admin QR code.
4. In the Device menu, select Printer settings.

The Printer settings option only appears when using the native Offision player app.

2. Connect the printer

1. Set Brand to Brother (or AirPrint on iOS if using an Apple-compatible non-Brother printer).
2. Under Connection, select Auto (or specify LAN / Wi-Fi or Bluetooth).
3. The player scans the local environment and lists discovered devices under Printers.
4. If your network blocks discovery broadcasts, tap Add by IP and manually enter the printer’s local IP address (printed from the printer’s test menu).
5. Select the printer from the list. The app queries the hardware and automatically detects the loaded Label paper type and width. Leave Print quality set to Normal.

3. Print a test label and save

Tap Test print to send a test badge to the printer. Once the test label ejects cleanly, tap Save. The board retains these printer settings across device reboots and network reconnections.

4. Confirm badge printing is enabled on widgets

Badge printing is controlled per widget in the signage layout and is enabled by default on standard templates:

1. In the management console, open Signage › Content.
2. Select your reception board and click the Visitor registration QR code widget.
3. In the right-hand properties panel, verify that Print visitor badge label is toggled on.
4. If your screen includes Visitor self service buttons, check the same setting for walk-in buttons.

5. Verify the printing flow

Perform an end-to-end test by completing a walk-in registration at the screen or scanning the on-screen QR code with your phone. Once registration completes, the screen displays a printing confirmation and outputs the visitor badge.

In the on-screen Printer settings menu, the Print tasks log retains past badge jobs, allowing you to reprint badges if paper jams occur.

Scope and related settings

• Badge visual template: Badge layouts, visitor photos, barcodes, and host details are configured globally under visitor settings, not on the physical screen. See Change the visitor badge design.
• Reception desk printing: Printing badges from a receptionist PC browser uses a separate printer driver on that PC. See Connect a badge printer to your reception desk.