Visiting
Getting a guest from the invitation to the lobby to the meeting, with a record of who was in the building.
Visiting is the record of who was in your building and who let them in. It runs from the moment an employee invites somebody to the moment that person hands the badge back, and the point of it is that every arrival leaves a trace.
An invitation, a code, an arrival
A visit starts as an invitation, sent by the employee who is expecting the guest — not by an administrator. The visitor gets an email carrying a code, and that code is what admits them: scanned at the reception desk, read at a lobby screen, or typed in. Checking in prints a badge, notifies the host, and puts the visitor on the list of people currently in the building.
Somebody who turns up with no invitation is a walk-in. Reception registers them at the desk, and that form admits them as it saves — there is no separate check-in step afterwards, which is the one part of the flow that behaves differently from everything else here.
The visiting purpose decides the paperwork
What a visitor is asked for is not fixed. A visiting purpose carries the form: which details are collected, whether a photo is taken, whether a survey has to be answered, what the badge says. An interview and a delivery are the same mechanism with different questions.
Badge design is the exception — it is set once for the whole company, and adapts to what each visit gives it rather than being authored per purpose.
Where a visitor is met
Three surfaces, and a building can use any of them: a reception desk staffed by someone with the Receptionist permission, a lobby screen the visitor uses themselves, and the panel outside the room they were invited to. The record they create is the same one however they arrive.
What Visiting does not cover
Inviting a guest is an employee’s task, and it is documented in the user guide with the rest of what people do from their own account. Somebody from another company who is simply on a booking is an attendee, not a visitor — nothing here applies to them until they are invited to the building. And a door that has to physically unlock for a badge is access control, in Integrations.