Verify a visitor pass as a guard
Scan a visitor pass QR code or enter its code in Visitor guard, check the admission decision, and continue scanning on a phone or desktop. Verification logs the scan without checking a visitor in or opening a door.
1. Select your post and scan the pass
Select the entrance or guard post where you are working. Point your camera at the visitor’s pass QR code, or select Enter code and type the code printed below the QR code. If your camera is unavailable, you can still verify passes manually with Enter code.
2. Check the admission decision
Read the admission decision on screen before letting the visitor enter:
| Decision | What to do |
|---|---|
| Admit | Confirm that the person in front of you matches the displayed pass details. |
| Check required | Read and resolve the listed issue before admitting the visitor (for example, an expired pass, a pass for another building, or pending approval). |
| Do not admit | Do not let the visitor enter because the visit was rejected or cancelled, or the pass was not found. |
| Try again | Retry the scan because a connection issue interrupted verification and no admission decision was confirmed. |
Below the decision, the result card displays the visitor’s name, company, host, location, validity dates, and guard-visible notes:
- Long-term passes may not list a host or an expiry date (No expiry).
- Unknown codes never reuse details from the previous visitor’s scan.
3. Scan the next visitor and manage controls
How scanning continues depends on your device:
- On a phone — scanning pauses while the result card stays open. Tap Scan next or close the card to scan the next visitor.
- On a desktop — scanning continues automatically while the latest result stays visible in the right-hand panel. The next verified scan replaces that result, or you can click Clear result to clear the panel without stopping the scanner.
Use the scanner controls to adjust sound and camera state:
- Mute scan sounds — silences scan audio at quiet entrances while keeping the written decision on screen.
- Pause camera and Resume scanning — stop the camera feed temporarily and restart it when ready.
4. Confirm the scan result
Confirm that the displayed person, guard post, and decision match the pass you just checked.
Verification logs a scan record only. It does not check the visitor in, check them out, or unlock a door. To record a visitor’s arrival, check them in using Reception.