A name card link says the card isn't available

Every card starts unpublished, and turning the plugin on for the company does not publish anybody — each person publishes their own.

Ask them to open the Offision app, tap My name card, and look at the card. If it reads “Your name card isn’t published yet. Tap Edit to publish.”, that is the answer: Edit, turn on Publish my name card, then save.

This is by far the commonest cause on a newly enabled company, where staff have been told the feature exists but not that the last step is theirs.

If the plugin is off, every card goes with it — including cards that were published and working earlier. Somebody turning it off to tidy the Marketplace takes the whole company’s links offline in one step.

Open Integrations › Marketplace and check the Name card tile. A tile offering Turn on name card is off; one showing the settings is on.

The same switch is also Enable staff name card on System config › System settings, so check there too if the two disagree in anyone’s memory — it is one setting, and the last person to touch either won.

A card link carries the person’s own identifier. Two things break it:

• The link was retyped or shortened by hand. Links pasted into a slide, a signature block or a printed handout lose characters. Have the person re-share from their own card rather than repairing the text.
• The person has left. A card belongs to an account; once the account is gone, so is the card, and an old link keeps circulating in other people’s chat history long afterwards.

Confirm by having the person open their own card and share it again from there. A freshly shared link that works proves the old one was the problem.