Set up a service panel for your service team

A service panel displays active room service requests in a pantry or facilities room, grouped by destination floor with wait-time counters that turn amber and red. On a touch screen, service staff can tap any request to accept, complete, or reject it directly.

The panel displays requests submitted from room panels, the user app, or table QR codes using the in-use services configured on your rooms. You create the layout in Signage › Content and pair it with a screen in Devices.

1. Create the service panel content

Go to Signage › Content, click Add, and select Service panel.

The Service panel purpose creates a full-screen layout containing the Service request list widget on the main stage without side widgets or action buttons, making the queue easy to read across a room.

Select your hardware profile, set Touch screen to match your display hardware, and click Create. On a touch screen, tapping a request opens its details and status buttons; on a non-touch screen, the display is read-only and staff update requests from the app.

2. Configure the room scope and timer thresholds

Click the queue in the live preview on the left to open its settings on the right.

Review two primary settings:

• Resources: Controls which rooms appear in the queue. Keep All resources for a central kitchen serving the whole building, or select Follow device location for a pantry screen that only serves its own floor.
• Warn after (min) and Overdue after (min): Set the wait times (in minutes) before a request’s timer turns amber and then red. Match Warn after to your normal preparation time and Overdue after to your escalation threshold.

For details on status toggles, organizer display, item options, and voice alerts, see The Service request list widget. Click Save when finished.

3. Pair the signage screen

Go to Devices › Signage › Devices › Add. Select your service panel design under Content, choose the hardware Brand, enter the six-character pairing code shown on the display, and continue to Location. For brand-specific setup instructions, see Connect a signage screen.

Once the code is accepted, the display immediately switches to the service queue.

4. Assign the device location on the floor plan

In the Location step right after Connect, select the floor and place the device on the floor plan. If you set Resources to Follow device location, this floor plan placement determines which floor’s requests appear on the panel (an unlocated device falls back to showing all resources).

Click a point on the floor plan for a pantry or corridor screen, or select a room if the screen is inside a dedicated room.

5. Test the service queue

1. Submit a test service request from a room panel or the user app for a room covered by the service panel.
2. Confirm that the request appears on the service panel under the New status with its timer running (or check remotely in Devices › Screen monitoring).
3. Share the workflow guide with your service staff: Handle requests at the service panel.

Scope and limitations

• Service catalog and hours: Available services, sub-options, and operating hours are configured in Service. See How a service request works.
• Staff assignments and notifications: Email and app notifications for service staff are configured in Assign the people who fulfil requests.
• Facility faults and repairs: Equipment faults and maintenance issues use support tickets rather than service requests. To display support tickets on a screen, use the Support ticket list widget.