The Service request list widget
Display open service requests grouped by floor with escalating timers, status filters, and optional voice announcements for pantry or facilities screens.
The Service request list widget displays open service requests from Service—such as catering, cleaning, and room setup—grouped by destination floor. Each request shows the target room and a wait-time counter that escalates from amber to red, making it ideal for pantry or facilities screens.
The service queue, grouped by floor, most urgent first.
Supported regions: Main stage · Side widgets · Action buttons
Widget settings
| Setting | Description | When to use |
|---|---|---|
| Resources | Selects which rooms and desks appear in the queue: Follow device location, All resources, By building, By floor, or Specific resources (with Auto scope options Smart, This room, This floor, or This building when following the device) | Use Follow device location for floor-specific pantries, or All resources for a central kitchen serving the entire building |
| Type | Filters covered resources by type (leave empty for Any resource type) | Restrict the queue to meeting rooms only |
| Show new | Displays unassigned requests waiting to be picked up | Keep enabled so staff can see incoming requests |
| Show in progress | Displays requests currently being handled | Disable if the screen should only show unassigned requests |
| Show finished | Displays recently completed requests | Enable to confirm completed deliveries, or disable to keep the queue compact |
| Show rejected | Displays rejected requests | Usually left disabled because rejected requests require no delivery |
| Show organizer | Shows the name of the booking organizer on each request row | Disable on screens visible to visitors or guests |
| Show options | Shows ordered sub-items and quantities (for example, number of coffee pots or room layout) | Enable on preparation screens in pantries or kitchens |
| Show remarks | Displays the requester’s free-text notes | Keep enabled so staff can read special instructions |
| Seconds per page | Sets how long each page displays when the list exceeds one screen | Increase the duration when the screen is read from a distance |
| Warn after (min) | Minutes before a waiting request’s timer turns amber (0 disables the warning threshold) | Match your team’s standard preparation time |
| Overdue after (min) | Minutes before a waiting request’s timer turns red (0 disables the overdue threshold) | Set to the time when a request requires urgent attention |
| Announce new request | Plays a chime and spoken alert when a new request arrives (requires Voice announcements enabled on the signage content) | Enable in busy pantries or service desks where staff are not constantly watching the screen |
| Announce ending soon & ended | Plays a chime and spoken alert 5 minutes before a service ends and when it finishes | Enable if your team clears rooms immediately after meetings |
On a touch screen, tapping a request opens its full item list and status action buttons. When placed in an Action buttons slot, the widget renders as a compact counter tile showing the number of open requests.
Scope and limitations
- Service catalog and permissions: Available services, options, and ordering rules are configured in Service. This widget only displays and updates existing requests.
- Reported faults and maintenance: Equipment faults and facility repairs are handled by the Support ticket list widget.
- Visual styling: Font size, color theme, and widget background are controlled by the signage design. For details, see Widgets and the places they go.