Takeovers: when the screen interrupts itself
Configure main stage takeovers to temporarily interrupt playback when a visitor checks in or when a room booking or event is about to begin.
A takeover temporarily replaces whatever is playing on the main stage when a trigger event occurs—such as a visitor arrival or an upcoming meeting—and returns to normal playback afterward. Click the main stage in the live preview and scroll to the bottom of the right panel to configure Takeovers.
The Takeovers section lists active takeovers; click Add to enable another.
Takeover types and priority order
When two takeovers trigger at the same time, the one higher in the table below takes priority:
| Takeover | Trigger condition | Default lead time |
|---|---|---|
| Visitor welcome | A visitor checks in or is expected around their appointment time | — |
| Event starting soon | An event from the Events module is about to begin | 15 minutes before start |
| Booking starting soon | A room booking from Booking is about to begin | 5 minutes before start |
Enable or remove a takeover
The Takeovers list only displays takeovers that are currently enabled:
- Enable a takeover: Click Add in the section header to turn on a takeover and open its settings.
- Disable a takeover: Open the takeover and click Remove at the bottom of its settings panel. Removing a takeover disables it while preserving its configuration for later use.
Visitor welcome takeover settings
Two settings on the Visitor welcome takeover control how a reception screen greets guests:
- Show: Choose between visitors who have checked in (typical for a screen behind a reception desk) and visitors who are expected around their appointment time (typical for an entrance screen).
- Greet: Choose whether to greet every check-in across the buildings covered by the screen (All visitors) or only guests who scanned this specific screen’s QR code (This board only).
A takeover overrides any active main stage mode—whether Single, Playlist, or Schedule—and hands back to whatever is scheduled to play next when the takeover ends.
Which screens greet an arriving guest
A visitor check-in triggers screens based on their Greet setting:
- Greet: All visitors: Triggers every screen whose Location includes the building named on the visit record. Multiple screens in the same building greet the guest simultaneously.
- Greet: This board only: Triggers only the specific screen whose walk-in QR code the guest scanned to check in.
Visitor welcome takeovers filter by building, never by individual meeting room. A signage screen assigned to a meeting room still greets arrivals for the entire building; it cannot be restricted to visitors heading to that specific room.
Scope and limitations
- Welcome screen layout and message: To customize the greeting text and visual style, see The Visitor welcome widget.
- Visitor invitations and check-in rules: Visitor records and appointment policies are managed in Visiting.
- Full reception lobby setup: For an end-to-end guide to configuring a reception display, see Set up a lobby screen for visitors.