The Support ticket list widget
Display open support tickets grouped by floor with escalating wait-time counters, status filters, and voice announcements for facilities or IT desks.
The Support ticket list widget displays open support tickets from Ticketing grouped by the floor where each issue was reported. Each row shows the room name, ticket status color, and a wait-time counter that escalates from amber to red, making it easy for facilities and IT teams to spot the oldest unresolved issues.
The ticket queue, grouped by floor, oldest wait in red.
Supported regions: Main stage · Side widgets · Action buttons
Widget settings
| Setting | Description | When to use |
|---|---|---|
| Resources | Selects which rooms and desks appear in the queue: Follow device location, All resources, By building, By floor, or Specific resources (with Auto scope options Smart, This room, This floor, or This building when following the device) | Use Follow device location for site-specific support screens, or All resources for a central help desk monitoring the entire estate |
| Type | Filters covered resources by type (leave empty for Any resource type) | Restrict the queue to meeting rooms if your team does not service individual desks |
| Show active | Displays newly reported tickets waiting for an owner | Keep enabled so staff can see unassigned tickets |
| Show in progress | Displays tickets currently being worked on | Disable if the screen should only list unassigned tickets |
| Show resolved | Displays recently resolved tickets | Enable to track completed repairs, or disable to keep the queue compact |
| Show closed | Displays closed tickets | Usually left disabled |
| Show assignee | Shows the name of the assigned support staff member on each row | Disable on screens visible to visitors or the general public |
| Show reason | Displays the reported fault category on each row | Disable if the room name and wait time are sufficient |
| Seconds per page | Sets how long each page displays when the list exceeds one screen | Increase the duration when the screen is read from a distance |
| Warn after (min) | Waiting time in minutes before a ticket’s counter turns amber (0 disables the warning threshold) | Match your support team’s initial response target |
| Overdue after (min) | Waiting time in minutes before a ticket’s counter turns red (0 disables the overdue threshold) | Set to the time when an unresolved ticket requires escalation |
| Announce new ticket | Plays a chime and spoken alert when a new ticket is reported (requires Voice announcements enabled on the signage content) | Enable at support desks where staff need an audible alert |
On a touch screen, tapping a ticket opens its details so support staff can update its status directly. When placed in an Action buttons slot, the widget renders as a compact counter tile showing the number of open tickets.
Scope and limitations
- Ticket reporting and assignment: Issues are reported from room panels or the user app and managed in Ticketing. This widget displays and updates existing tickets; it does not create new tickets.
- Meeting services and catering: Catering, cleaning, and room setup orders are handled by the Service request list widget.
- Visual styling: Font size, color theme, and widget background are controlled by the signage design. For details, see Widgets and the places they go.