A guest receives no email or verification code

Confirm which message is missing: verification code, confirmation, approved, rejected or cancelled. A verification message is sent before booking, so absence of a booking reference is expected then. Check the guest supplied the intended email; when email is hidden or omitted, confirmation and a cancel link are not available.

For verification, confirm Verify email is enabled and use the current code after any resend. Observe the resend control’s cooldown instead of repeatedly submitting requests. For review-result mail, inspect the corresponding Send this email switch on Emails and confirm the booking actually reached that result. A pending request is not yet an approved event.

Check junk mail and ask an administrator to verify the account’s outbound email configuration and delivery records. Test with a safe address, then confirm receipt of the intended message and that its reference or code matches this attempt. Collect the page, message type, request time and time zone, guest address and booking reference if present. Never collect passwords, verification codes or private manage tokens in a support screenshot.