Review a guest booking request

Why use this feature

Approval puts a staff decision between a guest’s request and a confirmed room. Use it when suitability or arrangements need checking before committing the space. Blocking review protects capacity during that decision; ordinary review leaves it available to others. Choose that policy deliberately because it changes both what staff must verify and what a waiting guest can reasonably expect.

1. Find the guest request

Use Booking approval in the admin console and open the pending guest request. Check the page source, guest details, requested rooms and periods, and any required payment proof. Review type belongs to the room policy, not the page’s display text; applying or bypassing other room rules does not remove approval.

2. Review and decide

Distinguish ordinary review from review with blocking time before deciding. Ordinary pending requests do not reserve the room, so check availability again when approving. Blocking review keeps the period occupied while staff decide. Approve a valid request or reject it with a clear reason; do not promise a replacement period until its availability is verified.

3. Check the guest outcome

After the action, compare the calendar and the guest’s manage-page status. Check the approved or rejected email only if that type is enabled and the guest supplied an email. Done means the guest-facing result agrees with the staff decision and, for an approval, the intended room and period remain reserved.