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Leading Retail & Commercial Bank in HK
A prominent licensed bank in Hong Kong with a significant footprint in retail and corporate banking. Operating across multiple high-value office sites, the bank sought to modernize its workplace management to improve employee experience and logistical efficiency.
The bank faced unique operational complexities typical of the financial sector:
Static Space Perception: Staff struggled to visualize available spaces in a large, multi-floor corporate office.
Underutilized Open Areas: Large open-plan zones were difficult to reserve for town halls or departmental events.
Inter-Site Logistics: Managing staff transportation (shuttle services) between different office locations was handled via manual logs, leading to coordination errors.
Room Rigidity: 15 core meeting rooms needed to be adaptable to accommodate everything from private client meetings to large-scale training sessions.
To eliminate the "search and find" friction, Offision deployed an interactive Digital Floor Plan.
Real-Time Availability: Employees can view a high-fidelity map of the office on their mobile or desktop.
Point-and-Click Booking: By clicking directly on a desk or room on the map, users can see the specific amenities (e.g., phone booths, ergonomic chairs) and book them instantly, significantly improving the "day-in-the-life" experience for 500+ staff members.
The bank’s 15 meeting rooms were integrated with a Combined Room logic to maximize square footage.
Flexible Open Spaces: Large open-plan areas adjacent to meeting rooms were digitized as "Parent" spaces.
Event Versatility: For large internal events, multiple rooms and the connecting open area can be booked as a single "Event Zone." The system intelligently blocks the individual sub-rooms to prevent scheduling conflicts, allowing for seamless transition from private meetings to public town halls.
In a unique application of the platform, the bank utilized the Room Booking Module to manage its Inter-Site Shuttle Service.
Transport as a "Resource": Shuttle bus time slots and seats were created as "bookable resources" within the system.
Multi-Site Coordination: Employees traveling between the main headquarters and satellite offices can book their seats in advance.
Administrative Oversight: Admins now have a digital record of transportation usage across different working sites, allowing them to adjust shuttle frequency based on actual demand and optimize vendor costs.
As a financial institution, data integrity is paramount.
Detailed Audit Trails: Every booking, from a desk to a shuttle seat, is logged.
Automated Reporting: The system generates usage reports that help the facility management team justify real estate spend and ensure social distancing or occupancy limits are met during health-sensitive periods.
By treating "transportation" and "open space" with the same digital rigor as "meeting rooms," the bank has created a highly transparent and efficient workplace. The facilities team now spends 40% less time on manual coordination, while employees benefit from a unified "Super App" experience that handles their entire workday—from the morning shuttle to their afternoon boardroom presentation.
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