Every meeting, perfectly served.

Offision service management turns room bookings into fully serviced meetings with real-time requests. Staff receive notifications for refreshments, equipment, and setup—ensuring every workspace is perfectly prepared.

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Service Request

WHY OFFISION

Service that keeps pace with every meeting

Connect booking, in-room requests, and back-office teams so nothing falls through the cracks.

Catering & room prep, end to end — Coordinate pre-order, during-meeting replenishment, and cleanup from one place.
Room status guests can trust — Clear panels show occupancy and service state—reducing hallway confusion.
Requests routed to the right team — Pantry, IT, and facilities get actionable tickets instantly instead of email chains.

How It Works

How it works

A simple flow from booking to fulfilled service.

1Add services when you book — Attach catering, AV, or setup needs to the reservation—requirements are visible to staff.
2Serve during the meeting — Hosts use in-room panels for requests; teams see updates live and respond fast.
3Measure and improve — Track fulfillment and patterns so you can refine service over time.

Open the booking experience

Live operations

Real-Time Service Management Panel

Monitor all service requests, track team performance, and manage catering operations from a single, intuitive dashboard designed for facility managers.

Live request tracking & status updates
Team workload distribution
Performance analytics & reporting

app.offision.com/service-management

Meeting lifecycle

Three-Phase Service Management

Orchestrate every aspect of meeting hospitality from start to finish

Perfect Preparation

Ensure every meeting starts on the right foot with automated setup notifications and preparation checklists.

Pre-order catering items based on meeting details
Automated preparation alerts to pantry staff
Room setup verification checklist
Temperature and ambiance pre-configuration
Equipment readiness confirmation

Service ecosystem

Comprehensive Service Ecosystem

Deliver concierge-level support across all meeting needs

Pantry Services

Coffee, tea, snacks, and meal delivery with customizable menus and dietary preferences

IT Support

Technical assistance for AV equipment, connectivity issues, and device troubleshooting

Cleaning Services

Quick cleanup, deep cleaning, and room preparation for consecutive meetings

Facilities

Temperature control, lighting adjustments, and general maintenance requests

Security

Access control, visitor escort, and emergency assistance coordination

Concierge

Special requests, supplies delivery, and personalized meeting support

Integration

Seamless Integration with Your Workspace

Offision Service Management works in harmony with your existing room booking and desk management systems, creating a unified hospitality experience.

Works with Room Booking — Automatically link service requirements to scheduled meetings
Visitor Management Integration — Coordinate catering and setup for guest visits
Analytics & Reporting — Track service performance, costs, and satisfaction metrics
Microsoft Teams Integration — Receive service notifications in your collaboration tools

Seamless Integration with Your Workspace

Scenarios

Real-World Applications

See how Service Management elevates different meeting scenarios

VIP Board Meeting

A critical board meeting requires premium catering, technical setup, and concierge-level attention. Service Management ensures everything is perfect from arrival to departure.