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Service Management

Turns room bookings into fully serviced, real-time responsive meetings. No more empty coffee pots or missing adapters — just perfectly prepared workspaces, every time.

Offision Service Management

Service Request

Conference Room A needs coffee
Live Demo

Key Benefits

Transform your meeting rooms into fully-serviced hospitality spaces

Full-Cycle Catering Management

Manage food and beverage requirements with precision across three distinct phases: Before Meeting (setup and preparation), During Meeting (replenishment and service), and After Meeting (cleanup and turnaround), ensuring the room is always pristine for the next user.

Pre-order Management Real-time Replenishment Automated Cleanup

Intuitive Room Status Panels

High-visibility displays outside the meeting room provide immediate transparency on room status. See at a glance if a room is occupied, reserved, or being serviced, eliminating confusion in the hallway.

Live Status Updates Service Indicators Booking Information

"Call for Service" In-Room Control

Empower meeting hosts with a dedicated in-room panel. Whether it's a request for IT support, room cleaning, or extra coffee, users can trigger a service ticket instantly without leaving the room or disrupting the flow of conversation.

One-Touch Requests Multi-Service Support Priority Routing

Operational Efficiency

Service requests are routed directly to the appropriate backend teams (pantry, IT, or cleaning), reducing response times and improving overall office satisfaction.

Smart Routing Team Dashboard Performance Analytics
Dashboard Preview

Real-Time Service Management Panel

Monitor all service requests, track team performance, and manage catering operations from a single, intuitive dashboard designed for facility managers.

  • Live request tracking & status updates
  • Team workload distribution
  • Performance analytics & reporting
app.offision.com/service-management
Service Management Dashboard

Three-Phase Catering Management

Orchestrate every aspect of meeting hospitality from start to finish

Perfect Preparation

Ensure every meeting starts on the right foot with automated setup notifications and preparation checklists.

  • Pre-order catering items based on meeting details
  • Automated preparation alerts to pantry staff
  • Room setup verification checklist
  • Temperature and ambiance pre-configuration
  • Equipment readiness confirmation

Uninterrupted Excellence

Keep meetings running smoothly with instant service requests and proactive support.

  • One-touch service call buttons in meeting rooms
  • Request additional refreshments without leaving
  • IT support for technical issues
  • Temperature adjustment requests
  • Real-time status tracking for service teams

Swift Turnaround

Automated cleanup workflows ensure rooms are pristine and ready for the next booking.

  • Automatic cleanup notifications to facilities team
  • Turnaround time tracking and optimization
  • Quality verification before next booking
  • Waste management and sustainability tracking
  • Room reset confirmation workflow

Comprehensive Service Ecosystem

Deliver concierge-level support across all meeting needs

Pantry Services

Coffee, tea, snacks, and meal delivery with customizable menus and dietary preferences

IT Support

Technical assistance for AV equipment, connectivity issues, and device troubleshooting

Cleaning Services

Quick cleanup, deep cleaning, and room preparation for consecutive meetings

Facilities

Temperature control, lighting adjustments, and general maintenance requests

Security

Access control, visitor escort, and emergency assistance coordination

Concierge

Special requests, supplies delivery, and personalized meeting support

Seamless Integration with Your Workspace

Offision Service Management works in harmony with your existing room booking and desk management systems, creating a unified hospitality experience.

  • Works with Room Booking

    Automatically link service requirements to scheduled meetings

  • Visitor Management Integration

    Coordinate catering and setup for guest visits

  • Analytics & Reporting

    Track service performance, costs, and satisfaction metrics

  • Microsoft Teams Integration

    Receive service notifications in your collaboration tools

Service Management Integration

Real-World Applications

See how Service Management elevates different meeting scenarios

VIP Board Meeting

A critical board meeting requires premium catering, technical setup, and concierge-level attention. Service Management ensures everything is perfect from arrival to departure.

1 Premium breakfast buffet setup 30 minutes before
2 AV equipment tested and confirmed operational
3 On-demand coffee and refreshment service during meeting
4 Immediate response to any technical or comfort requests
5 Swift cleanup and room reset for afternoon session

All-Day Workshop

Training sessions and workshops need continuous support throughout the day. Keep participants engaged and comfortable with seamless service.

1 Morning coffee and pastry setup upon arrival
2 Mid-morning snack replenishment without interruption
3 Catered lunch delivery and setup
4 Afternoon beverage service and cleanup
5 Real-time support for IT or facility needs

Ready to Transform Your Meeting Experience?

Join leading organizations that have elevated their workplace hospitality with Offision Service Management

Resources for better workplaces

Service Management Best Practices

Meeting Room Service Best Practices

Learn how to optimize your meeting room services for maximum efficiency and satisfaction.

Learn more
Workplace Hospitality Guide

The Complete Guide to Workplace Hospitality

Discover strategies to create exceptional meeting experiences that impress clients and empower teams.

Learn more
Service Request Management

Streamlining Service Requests in Modern Offices

How digital service management systems reduce response times and improve workplace satisfaction.

Learn more