The room stays broken

A dead projector is a floor problem. Most offices still run it on a chat thread, then book the same room tomorrow.

Content reviewed: September 2026

Ticket management cover showing workplace faults tracked from report to closed

Why this happens

The fault disappeared in a chat thread

Reported in chat — no queue, no status.

One queue: New, In progress, Resolved, Closed.

How the Offision ticket queue works

Nobody can follow up the report

Two taps at the panel — fastest report, no follow-up.

Report from the panel as the room.

How Offision panel reporting works

The person who reported it hears nothing

Support notified; reporter hears nothing back.

Support replies in app — reporter is told.

How Offision tells the reporter

The broken room still takes bookings

Open tickets — room still takes bookings.

Ticketing separate from taking a room offline.

How Offision separates tickets from closing a room

Impact

Who pays for this today

The same problem costs each group something different — and they rarely compare notes.

Impact

Employees in the room

They lose the meeting to a dead screen, report it once, and book the same broken room next week.

Professional portrait of an employee with arms crossed, wearing a light pink shirt and glasses on a white background.

Impact

Support and facilities staff

They hear about faults twice — once as a shout, once as a complaint it is still broken — with no list of what is still open.

Professional portrait of a workplace team leader with arms crossed, wearing a navy pinstripe blazer on a white background.

Impact

Workplace teams

They cannot prove which rooms break most often, because the reports never became tickets against a resource.

Professional portrait of an IT team member in a navy pinstripe suit holding a laptop that shows a code editor and utilization dashboard on a white background.

Common questions

Is a ticket the same as a room-service request?

No. Service is tea, cleaning and help attached to a booking. Ticketing is something broken, against a room or desk, with no booking required.

Who sees a new ticket?

Hold Support staff and the app grows a Support page — that page is the queue. A ticket policy can also email a facilities role on that floor.

Does reporting a fault stop bookings?

No. Close the resource in Booking if it should stop taking reservations. Tickets stay open until the fault is fixed.

Smiling workplace professional in front of an office floor plan schematic

Next step

See it against your own rooms

Walk through your estate, your booking rules and your calendar setup with our team — or start free and try it on one floor.

Book a demo Start for free

(+852) 5538 3410

Offision is a leading platform for creating connected workspaces, empowering businesses with innovative solutions for digital signage, room booking, visitor management, and more. Our mission is to streamline office workflows, enhance productivity, and foster collaboration through intuitive design and seamless integrations.

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