Report a problem with a room
Report broken room or facility equipment from the Offision app, attach photos and details, and track the status of your ticket.
When equipment in a room or at a desk stops working, you can report the fault from the Offision app in under a minute and attach photos and details for the support team.
Where to open the Report issue form
On the Home screen, select the Reported issues filter (the flag icon) from the filter bar at the top. The quick actions area below it displays the Report issue button.
Selecting the Reported issues filter reveals the Report issue button.
You can also open the same form from two other places:
- Mobile app: Tap Report issue in the bottom action bar.
- Home widget: Click the Report issue button widget if it has been added to your Home layout.
1. Select the resource and amenity
Under Which resource?, select the room, desk, or piece of equipment that has the problem.
- Recent used: Lists resources you have recently booked or used.
- Search all: Lets you search across all resources in your organization, including rooms you have never booked.
Selecting the affected resource from recently used items or by searching.
Below the resource picker, use Specific amenity (Optional) to specify which item in the room is affected (such as a projector or display) so support staff know what equipment to bring.
Each report covers a single resource. If two different rooms have issues, submit a separate report for each room.
2. Select the problem reason
Under What’s the problem?, select one of the four problem categories:
| Reason | When to use it |
|---|---|
| Damaged | Physical damage to furniture, screens, or fixtures |
| Malfunction | Equipment or software is not operating properly |
| Out of battery | A device needs charging or battery replacement |
| Other | Any issue not covered by the categories above |
Selecting one of the four problem categories.
The selected reason helps support staff sort the ticket queue and tracks recurring issue types on the ticketing dashboard.
3. Attach photos (optional)
Use Upload images (Optional) to take a photo or upload an image from your device. Attaching a photo of an error message or physical damage helps support staff diagnose the fault before arriving at the room.
4. Add details and submit
In Additional details (Optional), describe what happened, when it started, and any troubleshooting steps you have already tried, then submit the form.
Uploading photos and entering additional details.
How to track your reported issue
As soon as you submit the form, Offision notifies support staff by email and in-app notification so a handler can move the ticket through In progress, Resolved, and Closed.
Select the Reported issues filter on the Home screen at any time to view the issues you have reported and their current status.
Viewing your submitted reports under the Reported issues filter.
Click any report card to read comments from the support staff handling the issue and post replies.
5. Verify your submission
Your new report appears immediately under the Reported issues filter with the status New. If it does not appear in the list, reopen the form and submit it again.