Report a problem at the room panel
Report a broken room amenity directly from the door panel in two taps. Learn where the report button appears on each panel skin, how identification works, and when to use the app instead.
You can report broken room equipment directly from the door panel in two taps without returning to your desk.
Where the Report button appears on the panel
The location of the report button depends on the panel skin:
| Skin | Location |
|---|---|
| Modern | Report issue in the room information panel |
| Mini | Report issue inside the menu |
| In-room control | Report in the bottom dock |
Report issue button on the Modern skin next to the room amenities.
Report issue tile inside the Mini skin menu.
Report button on the far left of the In-room control dock.
1. Select the affected amenity
Tap Report issue and choose the amenity that has a problem from the list configured for that room, or select Others if the item is not listed.
If the room has no amenities configured in Offision, the panel skips this step automatically and moves straight to selecting the problem reason.
2. Select the problem reason
Choose one of the four problem reasons: Damaged, Malfunction, Out of battery, or Other.
3. Identify yourself or report anonymously
How the panel records the reporter depends on the panel skin and configuration:
- In-room control dock: Never prompts for identification. The report is submitted under the organizer of the current meeting, or without a reporter name if the room is currently empty.
- Modern and Mini skins: Prompt for identification using the panel’s configured check-in method (such as a staff card or PIN), alongside an Anonymous button so anyone can submit a report without signing in.
- Desk or equipment panels with an active booking: Automatically submit the report under the person currently booked on that resource without prompting.
- Panels configured to skip identification: Submit the report without prompting on all skins.
Anonymous reports create a valid ticket in the queue, though no user account is linked to track it.
Limitations of reporting from a room panel
Because panel reports are designed to take only two taps, they have a few limitations:
- No photo attachments: Photos can only be attached when reporting from the app.
- No free-text description: You cannot enter custom notes or troubleshooting details on the panel.
- Fixed ticket title: Every panel report appears in the queue with the title Report from device, distinguished by the room, amenity, and reason.
- No status tracking on the panel: Panel reports cannot be tracked on the room panel after submission.
4. Verify the report
The panel displays an on-screen confirmation as soon as the report is sent. Administrators and support staff can also open Ticketing › Reported issues in the Management Console to see the new ticket titled Report from device for that room and amenity.