They turned up without an invitation

The lobby's worst minute is a guest with no code and a host who thought Outlook was enough.

Content reviewed: September 2026

Interview candidate waiting in a modern office reception while staff take details at the desk

Why this happens

Nobody sent an invitation

No host invitation — no code, no kiosk path.

Any employee can invite with a scannable code.

How host invitations work

They arrived with no invitation

Walk-ins need a desk form — no separate check-in.

One walk-in form admits them as it saves.

How Offision registers a walk-in

Every visit fills in the same form

Interview, delivery, client — one form slows all.

Each visiting purpose carries its own form.

How Offision visiting purposes work

Outlook is not a visitor pass

Calendar attendees are not building visitors yet.

Invite to the building when they need access.

How Offision turns a meeting guest into a visitor

Impact

Who pays for this today

The same problem costs each group something different — and they rarely compare notes.

Impact

Receptionists

They absorb every surprise arrival — no code, no host, a form that does not match the visit.

Professional portrait of an employee with arms crossed, wearing a light pink shirt and glasses on a white background.

Impact

Employees hosting guests

They put a supplier on the meeting and assume the lobby already knows, then get a call from the desk.

Professional portrait of a workplace team leader with arms crossed, wearing a navy pinstripe blazer on a white background.

Impact

Workplace and security teams

They need a visitor record for walk-ins as well as invited guests, with the right paperwork for the purpose.

Professional portrait of an IT team member in a navy pinstripe suit holding a laptop that shows a code editor and utilization dashboard on a white background.

Common questions

Can someone arrive with no invitation?

Yes. Reception registers them as a walk-in. The form admits them as it saves — there is no second check-in step.

Why does an interview collect different details from a delivery?

A visiting purpose. Each purpose carries its own form: which details, whether a photo is taken, whether a survey is required, and what the badge shows.

If they are on the Outlook meeting, are they already a visitor?

No. They are an attendee on the booking. Invite them to the building if reception or a kiosk should see them.

Smiling workplace professional in front of an office floor plan schematic

Next step

See it against your own rooms

Walk through your estate, your booking rules and your calendar setup with our team — or start free and try it on one floor.

Book a demo Start for free

(+852) 5538 3410

Offision is a leading platform for creating connected workspaces, empowering businesses with innovative solutions for digital signage, room booking, visitor management, and more. Our mission is to streamline office workflows, enhance productivity, and foster collaboration through intuitive design and seamless integrations.

Experience the future of workspace management with Offision.