Check a visitor in by scanning their code

Find a pre-registered visitor on the Reception page by scanning their QR pass with a phone camera or handheld scanner, or by searching their name, and then complete the check-in wizard.

Updated 20 Aug 2026

Two labelled sides. On the left, tagged Visitor, a phone showing their pass — a QR code above the name Amy Wong and the words Visitor pass. An arrow labelled read it crosses to the right, tagged Reception scans it, which holds two devices: a phone whose camera has the code in its scanner frame, and a desk PC with a handheld barcode scanner standing beside it on its cable, its reading window turned back towards the pass, the screen showing the code 942484 in the search box. An arrow down, labelled finds the visitor, leads to a single row holding just Amy Wong, and below it, as a separate step, a blue Check in button. — Scanning the pass filters the visitor list to that guest. Tapping Check in is a separate step.

1. Open Reception and select today’s date

Select Reception from the left menu in the Offision app. The page opens to Today’s visitors, and the date picker at the top controls which day the search bar queries.

Make sure the date picker is set to today:

The Check in button appears only for visitors whose status is Await and whose scheduled visit date is today.
Scanning or searching a visitor code only searches the date currently selected on screen. If another date is selected, a valid pass for today returns No results found.

The date at the top controls which day is searched.

2. Scan the visitor code or search by name

You can look up the visitor using a phone camera, a handheld barcode scanner, or the search box:

On a phone — Tap the + button in the bottom-right corner and select Scan. Point the rear camera at the visitor’s QR code to read it.
At a desk computer — Click the search box (Search by code, name, email) and scan the QR pass with a USB or Bluetooth handheld scanner, or type the visitor’s name or email address. If your computer has a webcam, you can also click Scan visitor code next to the search box.

The + menu on mobile, with Scan at the top.

All of these methods place the visitor code or name into the search box and filter the list to the matching visitor card.

The filtered visitor card with the Check in button.

3. Complete the check-in wizard

Click or tap Check in on the visitor’s card. The steps shown in the check-in wizard depend on the Visiting purpose configuration and whether the visitor pre-registered online:

Pre-registered online — Because the visitor already completed their details and surveys online, the wizard skips those steps. It opens directly at Take a photo (if the visiting purpose requires a photo and none is on file) or at the final confirmation screen.
Not pre-registered — The wizard starts at Visitor information, followed by Take a photo and any required Visitor survey, and ends at the confirmation screen.

The check-in wizard with its required steps listed on the left.

Administrators can configure which steps a visiting purpose requires in the admin console:

Open Visiting purpose

4. Verify the check-in status

After you complete the wizard, the visitor card updates immediately:

Visiting period shows the actual arrival time and the Visiting status badge.
The action button changes from Check in to Check out. (If the card still shows Check in, the wizard was closed before the final step.)

When check-in completes, Offision emails the host automatically unless arrival notifications are turned off for that location (see Tell the host their visitor arrived). The reception check-in wizard does not display a floor plan; wayfinding maps are shown only on the lobby signage screen or on the visitor’s own phone.