Sign in and open your reception desk
Grant a user the Receptionist permission and assign them to a building in the admin console so the Reception page appears in their Offision app.
Receptionists sign in to the standard Offision app using a regular user account. To enable front-desk access for an account, an administrator must complete two steps in the admin console: grant the Receptionist permission and assign the user to at least one building’s reception desk. Once both are set, the Reception page appears automatically in the user’s app navigation menu.
1. Grant the Receptionist permission
Granting the Receptionist permission adds the Reception page to the user’s Offision app menu. In the admin console, open Receptionist, click Add next to the page title, and select the user or user group.
The Receptionist page in the admin console. Each row also displays the assigned Location from Step 2.
2. Assign the receptionist to a building
Each building has its own reception desk, and a receptionist can only view and manage visitors for the buildings they are assigned to. If a user has the Receptionist permission but their Location column is still blank, opening the Reception page displays You have not been assigned to any reception setting in the management console.
Open Visiting location- On the Visiting location page, select the checkbox next to the building to open its side panel, and click Edit.
- Select Receptionist in the left rail of the dialog.
- Click Add to assign one or more users or user groups to this building’s desk, and then save.
The Receptionist tab inside a building's visiting location settings.
3. Sign in to the Offision app and open Reception
Sign in to the Offision web, desktop, or mobile app using the receptionist’s account (for first-time sign-in or password reset instructions, see Sign in to Offision). Select Reception from the left navigation menu on a computer, or from the page switcher on a phone.
Only accounts holding the Receptionist permission see the Reception menu item; other users signing in to the same app do not see or have access to it.
The Reception entry in the main app menu, visible only to accounts with the Receptionist permission.
4. Verify access and troubleshoot common errors
When configured properly, the Reception page opens to Today’s visitors for your assigned building. If it does not open as expected, check the following:
- Reception is missing from the app menu — The signed-in account does not have the Receptionist permission from Step 1, or you are signed in with a different account.
- “You have not been assigned to any reception setting in the management console” — The account has the Receptionist permission, but has not been added to any building’s Receptionist list in Step 2.
Once the page loads, see Run the visitor day from your home page for an overview of daily reception operations.