Comprehensive ticketing system for workplace device management Report issues, assign support staff, and track resolutions with real-time notifications and location awareness
Everything you need to manage, track, and resolve device issues across your workplace
Users can quickly report device issues with detailed descriptions, photos, and automatic location tagging from any room panel or mobile device
Automatically assign tickets to available support staff based on expertise, location, and workload. Manual assignment is also available for managers
Technical staff receive instant notifications with issue details and exact location Stay informed with push notifications, email alerts, and in-app updates
Technicians get precise location information including building, floor, room name, and interactive floor maps to quickly locate the issue
Track every ticket through its complete lifecycle with clear status indicators
Conference Room 4A, Floor 3
The right monitor is showing flickering display and occasional black screens during presentations.
When a user reports an issue, a new ticket is automatically created with all relevant details. The system captures the location, device information, and user description
Conference Room 4A, Floor 3
Once a technician is assigned and begins work, the ticket moves to In Progress. The reporter can track real-time updates and the technician's location
Conference Room 4A, Floor 3
Replaced faulty HDMI cable and updated display drivers. Monitor now functioning normally.
When the technician completes the fix, they mark the ticket as resolved with a summary. The original reporter is notified to confirm the resolution
Conference Room 4A, Floor 3
After the reporter confirms the fix or after a set period, the ticket is closed and archived All data is retained for analytics and future reference
Report and track any workplace device or facility issue with categorized ticketing
Monitor malfunctions, flickering screens, resolution problems, and connection issues
Conference cameras, microphones, speakers, and video conferencing system problems
WiFi issues, ethernet problems, VPN connectivity, and network access requests
Desktop computers, laptops, keyboards, mice, and peripheral device issues
Door access, badge readers, security systems, and room access control issues
Lighting, HVAC, furniture, and general room environment issues
Manage all tickets from a centralized dashboard View status, assign staff, track metrics, and generate reports with powerful analytics
See how organizations use our ticketing system to resolve issues quickly
A user notices the main display in the boardroom is flickering during an important presentation prep
The meeting room camera stops working 10 minutes before an important client call
Start tracking and resolving device issues faster with our comprehensive ticketing system
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