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Get Email Alerts When Booking Panels Go Offline

The **Get Email Alerts When Booking Panels Go Offline** feature in Offision notifies responsible staff via email when a booking panel loses internet connection. This ensures quick action to maintain system functionality.
Get Email Alerts When Booking Panels Go Offline

The Get Email Alerts When Booking Panels Go Offline feature in Offision ensures uninterrupted booking system operations by notifying staff when a booking panel loses internet connection. Once enabled, the system automatically sends an email alert to the assigned staff whenever the panel goes offline, allowing them to resolve connection issues promptly.

Key Features:

  • Automatic Email Notifications:
    Staff receives an instant email alert when the panel disconnects from the internet.

  • Real-Time Monitoring:
    The system continuously monitors panel connectivity to detect internet issues quickly.

  • Prevent Operational Interruptions:
    Alerts allow staff to act immediately, ensuring minimal disruption to booking operations.

  • Configurable Alerts:
    Admins can enable or disable the feature as needed and assign specific staff to receive notifications.

This feature is ideal for organizations that rely on seamless device connectivity to ensure booking system efficiency and customer satisfaction.


Pros:

  1. Real-Time Alerts:

    • Staff are notified immediately when a booking panel goes offline.
    • Reduces downtime by allowing quick resolution of connectivity issues.
  2. Improved System Reliability:

    • Ensures that booking panels remain functional and accessible to users.
    • Helps maintain trust in the booking system by addressing issues promptly.
  3. Proactive Problem Management:

    • Alerts allow teams to address potential problems before they escalate.
    • Prevents operational interruptions by ensuring panels are always online.
  4. Easy Configuration:

    • Admins can easily enable or disable the feature as needed.
    • Notifications can be sent to specific staff, ensuring accountability.
  5. Enhanced User Experience:

    • Minimizes disruptions for users who rely on booking panels for reservations.
    • Ensures a smooth and seamless booking process.
  6. Cost-Effective Solution:

    • Avoids the need for constant manual monitoring by automating offline detection.
    • Reduces potential revenue loss caused by extended downtimes.

The Email Warning When Device Offline feature in Offision is a practical tool for maintaining system reliability and minimizing disruptions. By providing real-time alerts to responsible staff, it ensures that connectivity issues are addressed promptly. However, ensuring proper configuration, quick response times, and backup notification methods is essential to maximize its effectiveness.

Configuration steps

  1. Navigate to "Booking panel" and add a new booking panel or connect device

  2. Navigate to “Device configurations” of booking panel and create / edit a device configuration

  3. Navigate to “Monitoring” tab and enable “Device offline notification”

  4. Choose the individuals or groups who should receive an email notification when the device goes offline

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