The announcement is in the app but not on the screens

The screens have their own switch, and it is off by default on a notice somebody wrote in a hurry. With Show on devices off, no screen anywhere shows the announcement, however it is targeted.

Open the announcement’s Conditions page and check the second switch.

If this is the cause, it explains the whole complaint at once — nothing on any screen, while the app half works perfectly.

With Specify devices to display the announcement on, only screens in the named places show it. The subtlety is what “in” means:

• Naming a floor selects the screens placed on that floor.
• Naming a building selects screens placed on any floor of that building — it is resolved through the floor, not stored on the device separately.

So a screen in a building’s lobby that was never put on a floor plan is not “in” that building as far as this is concerned, even though everybody knows it is.

Check the floors and buildings on the announcement against where the silent screens actually are — and remember the announcement is right and the device is wrong at least as often as the other way round.

A device knows where it is because it was placed on a floor plan. One that never was has no floor and no building, and it therefore matches only announcements with no places named at all.

That produces a screen that shows company-wide notices perfectly and misses every targeted one — which reads like an intermittent fault and is not.

Open the device and set its location, the same way a lobby screen gets one. Once it is on a floor plan, everything that depends on a place — announcements, the visitors it greets, where a walk-in registers — starts working together.

The effective period applies to the screens exactly as it does to the app, so this one never explains a difference between them — but it does explain a screen showing nothing when somebody is sure the notice is live.

The admin list is the fastest check: the announcement reads Upcoming, Showing or Passed in its Status column.

Note that a period with only a start, or only an end, always reads Showing — such a notice never expires, so a screen missing it has one of the other causes.

Two per-screen settings sit downstream of the announcement, and neither is on the announcement itself:

• A booking panel shows announcements only when Show announcements is on in the configuration it is assigned to. A configuration is shared, so one panel behaving differently from its neighbours usually means it is on a different configuration.

  Open Panel configurations

• A signage board shows them only if the board has an announcement widget on it, and that widget shows one announcement at a time, rotating. A pinned notice sorts first, so pinning something else is enough to push the notice people are looking for onto a later rotation.