Simple Setup: Configure ticket logging in Offision’s admin portal, integrated with Microsoft 365, Google Workspace, or Exchange Server, ensuring seamless synchronization with ticketing and calendar systems.
Comprehensive Activity Tracking: Logs all ticketing actions, including:
Ticket Creation: Records ticket ID, requester, issue description (e.g., IT fault, maintenance request), and creation timestamp (e.g., 2025-06-09 15:02 HKT).
Status Updates: Tracks changes (e.g., Open, Processing, Closed) with timestamps and notes (e.g., processing started at 2025-06-09 15:30 HKT).
Staff Assignments: Logs assigned staff, assignment time, and task details.
Resolution Details: Captures closure details, including resolution notes and final timestamp.
Tamper-Proof Records: Ensures logs are secure and non-editable, stored with robust encryption via Microsoft Entra ID or Google Workspace SSO, supporting audit and compliance requirements.
Exportable Logs: Enables admins to export logs in CSV or XLSX formats with customizable fields (e.g., date range, ticket status) for compliance, analysis, or reporting, compatible with Excel or Google Sheets.
Streamlined Oversight: Offers filterable and searchable logs by ticket ID, requester, status, or date, accessible via web, iOS, Android, and booking panel admin interfaces for real-time monitoring.
Hybrid Ready: Ideal for businesses in dynamic, hybrid environments, providing a professional, transparent ticketing log experience across multiple platforms.
This feature ensures complete visibility into ticketing activities, enhancing accountability and efficiency. For optimal use, enable logging in the admin portal under "Ticketing Log Settings" and configure export preferences.
Time-Saving
Automated logging eliminates manual record-keeping efforts.
Exportable logs streamline compliance and reporting tasks.
User-Friendly
Intuitive interface for filtering and searching log data.
Clear, timestamped records simplify activity tracking.
Professional Experience
Enhances trust with secure, tamper-proof ticketing records.
Supports reliable oversight for admins and stakeholders.
Improved Accountability
Detailed logs ensure clear tracking of actions and responsibilities.
Facilitates quick resolution of discrepancies or issues.
Versatile Application
Adapts to various ticketing needs, from IT to facilities support.
Scales for multi-site organizations with complex workflows.
Enhanced Productivity
Provides actionable insights for optimizing ticketing processes.
Frees up time for strategic planning and core tasks.
Offision’s Ticket Log feature transforms ticketing management by providing a secure, real-time record of all ticketing activities, from creation to resolution. Integrated with Microsoft 365, Google Workspace, and Exchange Server, it offers detailed tracking, exportable reports, and secure access across web, iOS, Android, and booking panels. With simple setup and robust authentication via Microsoft Entra ID or Google Workspace SSO, it’s an essential tool for modern businesses aiming to ensure transparency, streamline issue resolution, and foster collaboration in hybrid workplaces.
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