Reply in the app so they know it is fixed

Offision notifies support staff at once. A reply from the app is what tells the person who reported it that the room is fixed.

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In Offision

How Offision tells the reporter

Support staff are notified when a ticket appears. The reporter is not emailed automatically. In Offision, write a line back from the Support page — that is what tells them it is fixed. Closing the ticket on the wall panel notifies nobody.

Read in Help Center: Support staff guide

Common questions

Who sees a new ticket?

Everyone on Support staff sees every ticket. A ticket policy can also email a facilities role on that floor. The reporter is not emailed.

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Part of a larger guide

The room stays broken

A dead projector is a floor problem. Most offices still run it on a chat thread, then book the same room tomorrow.

Full article ›

Every fault becomes a ticket

Offision turns the report into a ticket with an owner and a state — New, In progress, Resolved, Closed — so the fault cannot scroll away.

Read this guide ›

Report it from the room panel in two taps

Offision lets anyone report a fault from the room panel in two taps. File from the app when you need photos or a named follow-up.

Read this guide ›

Take the room out of booking when it cannot be used

Offision keeps the ticket open until the fault is fixed. If the room should stop taking meetings, close it in Booking — a ticket alone will not.

Read this guide ›

Next step

See it against your own rooms

Walk through your estate, your booking rules and your calendar setup with our team — or start free and try it on one floor.

Book a demo Start for free

(+852) 5538 3410

Offision is a leading platform for creating connected workspaces, empowering businesses with innovative solutions for digital signage, room booking, visitor management, and more. Our mission is to streamline office workflows, enhance productivity, and foster collaboration through intuitive design and seamless integrations.

Experience the future of workspace management with Offision.