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General

Can you support booking panels from other brands?​

We can support booking panels from other brands if they run on Android OS. You can download our Android APK and run it on your device. There are guidelines within our system to assist you with this process.

Do we need internet access if we connect the panels to an internal Exchange server?​

Yes, internet access is required because Offision is a cloud service. Additionally, we need to access the Exchange server through EWS (Exchange Web Services).

If the internet connection is broken (due to planned maintenance or repair works), will the panels still work?​

The functionality of the panels depends on the situation:

  1. If the panel is running normally and then the internet connection is broken:
    • A small text indicating "No internet access" will be displayed.
    • The screen will continue to show information based on existing data.
    • When the internet connection is restored, the panel will automatically resynchronize data from the cloud server.
  2. If the panel starts up with no internet connection:
    • It will display the message "Server connection error" and will continuously retry to connect until the server is reachable.

In case of no internet connection, do we have individual access to each panel if we need to change settings?​

Without an internet connection, you can access the panel to change OS settings such as Wi-Fi, Ethernet, etc. However, to use Offision features, an internet connection is required.

Some phrases on Offision seem to be incorrectly translated. Can we manually change these if needed?​

You can capture a screenshot and send us the correct phrases. We will update them accordingly.

How to use NFC card to check-in/out?​

You can nevigate to "Device settings", and enable the "Staff Card" check-in method.

How to delete resources?​

You can go to corresponding resources type page, and check the box of the resource to click Delete button to delete.

How to get QR code of the resource?​

You can go to corresponding resources type page, and click into "Linked devices" tag. Then, you can click "Show booking sticker" to download the QR code.